FAQ'S

Liquid Laundry Pouches

  • How many Pouches should I use?

    • We recommend a judgement of your machine size, load size and level of soiling, as a guide though we suggest:

    • Based on Load Size

    • 1 POUCH - Small (about half a standard washing basket, a full load in an approx. 6kg washing machine)

    • 2 POUCHES - Large (a full standard washing basket, a full load up to a 9kg washing machine) 

    • 3 POUCHES - Extra Large (an overflowing washing basket, a full load in a 12+KG washing machine.

  • Can I use pouches in my front loader?

    • Yes - Our Liquid Laundry pouches are effectively formulated for use in both front and top loader machines.

  • Can I use Pouches in my top loader?

    • Yes - Our Liquid Laundry pouches are effectively formulated for use in both top and front loader machines.

  • What wash cycle should I use?

    • For the best results in your washing follow the garment label instructions, washing is always best in warm or hot water to ensure sanitation and hygiene of you wash.

  • Can I use cold water?

    • Our Liquid Laundry Pouches work well in Cold Water, however we recommend the use of warm or hot water cycles for best results in your wash and to ensure sanitation and hygiene are maintained at a high level.

Local Freight Option

  • Is this a free service

    • Spend more than $18.00 in a single transaction and we will deliver free of charge within the designated post codes. Otherwise it costs an additional $7.50, the same as standard shipping - only faster.

  • What happens if I select this option but my delivery address in not in the selected post codes?

    • If your order was under $18.00, we will then ship using our standard shipping method to you.​

    • If your order was over $18.00, we shall contact you to arrange payment for shipping prior to sending on your selection of standard or express shipping. We will call first, prior to sending an SMS and / or e-mail requesting you to contact us about your order.

  • What Post Codes are included?

    • All Mainland Postcodes within the Redlands City Council Area;

      • 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165​

    • All Postcodes of Logan City Council Area

    • All Postcodes of Brisbane City Council Area

    • All Post codes of the Moreton Bay Council Area

      • .​

CUSTOMER SERVICE

1300 ASTERISK

1300 278 374

info@asterisk.care

PO Box 601 Cleveland Queensland 4163

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